Please lodge your complaint through e-mail:
tblcomplaintcell@tblbd.com
or dedicated mobile:
01730376196
of CCS & CMC.
Name of the Executives of the Complaint Management Cell (CCS & CMC).
(Within office hours from
10:00 AM to 5:00 PM,
except weekly and government holidays.)
Call Center:
16201
(24 hours)
SEVP & Head of Operations
EVP & Head of SMD
VP, HRD
Head of ISRCD
FAVP, Operations
Weâre listening â if you have a complaint, including how we manage any Trust Bank data shared via the Consumer Data Right (also known as Open Banking), please get in touch.
Weâll take your complaint seriously and work with you to resolve your dissatisfaction quickly. Our aim is to find a reasonable and fair resolution for you. Weâll acknowledge your complaint within one business day.
