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Self Service

Smart Teller Machine

Real Time Transaction

Smart Teller Machine

A smarter, faster, and more secure way to bank. Trust Bank PLC is proud to introduce the Smart Teller Machine (STM), delivering 24/7 self-service banking through innovative technology. Experience smarter banking with Trust Bank's Smart Teller Machine (STM). Enjoy secure, convenient 24/7 self-service banking for account opening, cash transactions, fund transfers, card services, and account management—all in one place.

Product Features

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Instant Account Opening

Open your Trust Bank Account Instatly. Required Documents: Original NID, Any Income Document, Nominee Photo & NID, Utility Bill Copy

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Instant Debit Card Printing

Already Have a Trust Bank Account? Get your Debit Card Printed Instantly from Smart Teller Machine.

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More Account Service Coming Soon

Open Fixed Depoit/Monthly Deposit, Email Address Update, Mobile Number Update, Account Statement Printing, Certificate Printing, Stop Cheque Request,

Frequently Asked Questions (FAQ)

A Trust Bank Smart Teller Machine (STM) is a self-service banking kiosk that allows you to perform a variety of banking transactions without visiting a branch counter. It provides fast, secure, and convenient banking services.

You can use the STM for a range of banking services, including:

  • Open a new account instantly
  • Receive an instant debit card
  • Deposit cash
  • Withdraw cash
  • Apply for a retail loan
  • Print account statements
  • Access other eligible banking services

Yes. Eligible customers can open a Savings or other supported account through the STM using digital identity verification (eKYC). Once approved, your account is activated immediately.

Yes. After successfully opening an eligible account, the Smart Teller Machine can instantly issue your Trust Bank debit card, allowing you to start banking right away.

Yes. You can securely deposit cash into your Trust Bank account. Cash deposits are processed quickly, and the amount is credited according to the bank's applicable procedures.

Yes. You can withdraw cash using your Trust Bank debit card or other supported authentication methods available at the Smart Teller Machine.

Yes. Trust Bank Smart Teller Machines use advanced security technologies, including encrypted transactions and secure customer authentication, to help protect your personal and financial information.

To open an account, you should have:

  • A valid National ID (NID)
  • Your mobile phone
  • Any additional information required for digital verification (eKYC)

Yes. Existing customers can use the STM for services such as cash deposits, cash withdrawals, statement printing, and other available banking transactions.

No. In most cases, everything can be completed at the Smart Teller Machine, including account opening and debit card issuance. However, some services may require additional verification depending on regulatory requirements.

The process usually takes only a few minutes, provided all required information is successfully verified through the digital onboarding process.

Yes. The Smart Teller Machine allows eligible customers to generate and print account statements instantly.

Yes. You can submit a request for eligible retail loan products through the Smart Teller Machine. A Trust Bank representative will contact you if additional information is required.

Availability depends on the location of the Smart Point. Please check the operating hours of your nearest Trust Bank Smart Point before visiting.

Most services are provided as part of your banking relationship. However, applicable fees, if any, are charged according to Trust Bank's Schedule of Charges.

If your transaction is unsuccessful or you experience any issue:

  • Keep your transaction receipt, if available.
  • Contact the Trust Bank Contact Center.
  • Visit the nearest Trust Bank branch for assistance.

The Smart Teller Machine offers a faster and more convenient banking experience by enabling you to:

  • Open an account in minutes
  • Get an instant debit card
  • Deposit and withdraw cash
  • Complete transactions without waiting in line
  • Enjoy secure, self-service banking

Smart Teller Machines are available at selected Trust Bank Smart Point locations across Bangladesh. Visit the Branch & ATM Locator on the Trust Bank website to find the nearest Smart Point.

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