Complaint Management Cell (CCS & CMC)

Please lodge your complain through e-mail address: tblcomplaintcell@tblbd.com or dedicated mobile  no: 01730376196 of CCS & CMC

Name of the Executives of the Customer Services and Complaint Management Cell (CS & CMC) (Within office hour from 10:00 Am to 6:00 PM except weekly/government holiday) Call Center No 16201 (24 hours)

Mr. Junaid Masroor
  • DMD & COO
  • Head of CCS&CMC
  • 44870004/4000
  • 44870031/4010
  • junaid.masroor@tblbd.com
Ms. Hasna Hena Chowdhury
  • SEVP & Head of Operation;
  • Deputy Head of CCS&CMC
  • 9850635/4010
  • 44870031/4011
  • hasna.hena@tblbd.com
Mr. Md. Shafiqul Islam
  • SAVP, Operation;
  • Member of CCS&CMC
  • 9850635/4011
  • ms.islam@tblbd.com
Ferdous Kabir
  • SVP, HRD;
  • Member of CCS&CMC
  • 9850635/2031
  • ferdous.kabir@tblbd.com
Mohammad Sakil Mahmud
  • AVP, IT Division
  • Member of CCS & CMC
  • 9850635/4130
  • mahmud@tblbd.com
Tahmina Akhter
  • AVP, Operation
  • Member of CCS & CMC
  • 9850635/4020
  • tahmina.akhter@tblbd.com