Central Customer Services and Complaint Management Cell (CCS & CMC)

Please lodge your complain through e-mail address: tblcomplaintcell@tblbd.com or dedicated mobile no: 01730376196 or desk phone no: 44870031/4017 of CCS & CMC.

Name of the Executives of the Customer Services and Complaint Management Cell (CS & CMC)
(Within office hour from 10:00 Am to 6:00 PM except weekly/government holiday) 
Call Center No 16201 (24 hours)
 
Junaid Masroor
Designation:Deputy Managing Director & COO; Head of CCS&CMC
Desk Phone: 44870004/4000
Email:junaid.masroor@tblbd.com
Ms. Hasna Hena Chowdhury
Designation:SEVP & Head: Operation; Deputy Head of CCS&CMC
Desk Phone: 9850635/4010
Email:hasna.hena@tblbd.com
Mr. Md. Shafiqul Islam
Designation: SAVP, Operation; Member of CCS&CMC
Desk Phone:9850635/4011
Email:ms.islam@tblbd.com
Ferdous Kabir
Designation: SVP, HRD; Member of CCS&CMC
Desk Phone:9850635/2031
Email:ferdous.kabir@tblbd.com
Mohammad Sakil Mahmud
Designation: AVP, IT Division; Member of CCS & CMC
Desk Phone:9850635/4130
Email:sakil.mahmud@tblbd.com
Tahmina Akhter
Designation: AVP, Operation; Member of CCS&CMC
Desk Phone:9850635/4020
Email:tahmina.akhter@tblbd.com