Trust Money-Mobile Applications Privacy Policy

This Trust Money Privacy Policy sets out how this Applications (Trust Money) collects, uses, protects and shares your personal information that you provide when you use our Trust Money Mobile Apps for any transaction. We are committed to ensuring that information shared by you is protected and we assure you that it shall solely be used in accordance with this Privacy Policy. By using our website and related mobile applications (also referred as “we”, “us” and “our” means “Trust Bank Limited (TBL)” or “Trust Money APPs”, as the context may necessitate), you tend to provide Personal Information of you and your authorized representative (also referred as “you”, “your”, “yours” or the “User”, as the context may entail). You consent to the terms of our online Privacy Policy and to our processing of such Personal Information for the purposes explained in this policy by registering on the Website or by subscribing to our services. The word “Information” means any personal, financial or any other details about you that you provide to us and TBL obtains from other sources including TBL products and services you use. We request you to read this Policy in accordance with Terms and Conditions and to use these to make informed decisions.

By downloading the Trust-Money Apps on your mobile device, you consent to this Policy which includes your consent to disclose and use information about you in the manner detailed in this Policy.

Information that we may collect about you through mobile banking includes information that you voluntarily disclose such as your name, phone number, email address and other contact information; transaction information, information resulting from your mobile activity and your location information. We may also gather additional information associated with your mobile device through cookies and other technologies as described below
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We do proper measures to secure your information.
Our app required Internet, Contact, call and SMS permission. We need internet permission as our app communicate with rocket server through internet, contact permission to make user friendly user interface for TOP Up where user can select his desired contact number from contact list instead of manually enter, call permission to verify the user and SMS permission to populate the security code in the field during registration.
Trust Money shall engage independent merchants to provide certain services and products related to our Website/App. Access to any of your Personal Information by these merchants is limited to the information reasonably necessary in order for the merchants to perform their limited services for us. We also insist that these merchants protect your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose your personal information for any purpose other than providing us with the products or services for which We have contracted. We shall not share your Personal Information to merchants unless:
  • Required by law such as to comply with AML/CFT, or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your personal information to Merchants as part of legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request.
  • If Trust Money becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personally identifying information becomes subject to a different privacy statement
  • To any other Merchant with your prior consent to do so.
Third-party AD servers or AD networks may serve advertisements on the Website/App. These third-party AD servers or AD networks use technology to send, directly to your browser, the advertisements and links that appear on Trust Money Apps. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, Java Script, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. Trust Money Apps does not provide any personally identifiable information to these third-party AD servers or AD networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad-servers or ad networks. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.
Trust Money Apps is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of your Trust Money Apps, which will include your personal data such as your name, contact details, customer number and transaction history, ("Retained Data"). Other than the Retained Data, we will delete and destroy all Personal Information that we hold about you when you (or we) terminate your Trust Money Apps. We do not store your online banking login PIN, and/or password. Please note that we will not store your credit card information. Please note that we will never ask you to disclose your personal or security details by e-mail. If you receive any e-mail purportedly from us requesting your personal or security details, please do not respond to it ("Such E-mail"). Please forward any Such E-mail to and thereafter delete the e-mail immediately.
We may share your Personal Information with third parties to provide you with services that we offer through Trust Money Apps, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you. We may share your personal information with our subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. We may disclose your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to
  • Take action regarding suspected illegal activities
  • Enforce or apply our Terms and Conditions and Privacy Policy
  • Comply with legal process, such as a search warrant, status quo, or court order; or protect our rights, reputation, and property, or that of our users, affiliates, or the public.
  • Consequences of Not Providing Personal Information

If you choose not to provide your Personal Information that is mandatory to process your request, Trust Money may not be able to provide the corresponding services.

Trust Money has drawn up stringent security measures to protect the loss, misuse, and alteration of the information provided by you under control. At any point of time, when you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting the information against unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example

  • We use Secure Socket Layer (SSL) to encrypt the transmission of data on our Website/Portal.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • We are not responsible for third party circumvention of any privacy settings or security measures on Trust Money Apps. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
In order to ensure easy and comfortable surfing on our Website/App, each time you visit our Website/App, the computer collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our Website by maintaining history of page requests and at no point they identify the personal details of the user. We may make use of this data to understand as to how our Website is being used. International Users The Website is hosted in Bangladesh. If you are accessing the Website from outside Bangladesh, your use of the Website is governed by laws of Bangladesh. You are sharing/transferring your Personal Information to Bangladesh, and you consent to that share/transfer.
If you would like to view the information we have collected from you or you want to correct your information, please go to our Login page and log into your account to view the above details and to review your personal information or you can call to our call center for any support. If you believe that any information we are holding about you is incorrect or incomplete, please email us at We will promptly correct any information found to be incorrect. We may change this policy from time to time by updating this page. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and you shared with us through this Apps. This policy is effective from the date last updated and for you, the date on which you are being registered through this Apps.
You consent to the collection and use of the information you disclose on Trust Money in accordance with this Privacy Policy, by using Trust Money Apps and/or by providing your information, including but not limited to your consent, for sharing your information as per this Privacy Policy.
Our Privacy Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Trust Bank website & Trust Money Mobile Applications.
We may use the information collected, in connection with your use of Trust Money Apps (including Your personal information) in order to investigate, enforce, and apply our Terms of Use and Privacy Policy. For the purpose of prevention, detection or suppression of financial abuse, fraud, criminal activity like Anti-Money laundering, terror financing, protecting our assets and interests, assisting us with any internal or external investigation into potentially illegal or suspicious activity or managing, defending or settling any actual or potential loss in connection with the foregoing, we may use and disclose your Information to any person or authority including Government Authorities, law enforcing agencies, Court and International agencies empower to deal with Anti-Money laundering & terror financing.
If you have any questions about this Policy or our privacy practices, please contact our email
This Policy is subject to change and any changes to this Policy will become effective when posted on this application. Your use of the application following these changes means you accept the revised Policy.